Customer Support Engineer

We are looking for a customer support engineer to work in our office in Sofia, Bulgaria. The job involves but is not limited to the following

Responsibilities:

• Provide 1st and 2nd line customer support
• Resolve issues raised from clients either by e-mail, forum or the help desk
• Write samples, track problems and assist clients in finding the best solution
• Proactively learn the functionality and feature set of our software products,

Requirements:

• Excellent written command of English
• Basic knowledge of OOP and .NET
• Basic programming skills
• Attention to detail
• Capability to prioritise work effectively
• Education to bachelor degree,

Experience and skills considered as an advantage:

• Good spoken English
• Working knowledge of German / Spanish / French
• Experience in the IT field
• Ability to work under own initiative with minimum supervision,

Benefits:

• Excellent remuneration package
• Bonuses based on performance
• Flexible working time
• Friendly work atmosphere in a company that loves what it does and has even bigger plans for the future
• Opportunity for professional growth within a dynamic environment.